CBS Business Continuity Plan (BCP) DOCUMENTS
Ø What is BCP?
BCP is an alternative to accept
some transactions from the customers when Finacle Application will not be
accessible in all CBS Post Offices.
Ø When BCP is to be invoked?
BCP will be invoked through an order issued by F.S.
Division of Postal Directorate to CEPT Team to enable special BCP Menus.
Ø LIST OF transactions which can be accepted during BCP
Following type of transactions can be accepted during
BCP:-
(1) Deposits
in Savings Account.
(2) Deposits
in RD Account opened and operated directly (not through MPKBY Agents)
(3) Deposits
in PPF Accounts.
Ø Procedure for accepting transactions during BCP:-
¨ When mail is received from CEPT Team/Circle SPOC
regarding use of BCP, deposit transactions by cash are to be accepted in
Savings Accounts, RD Accounts (other than opened by MPKBY Agents) and PPF
Accounts standing in the same post office (no Intersol transaction).
¨ On the Deposit Form (Pay-in-Slip), customer should be
asked to write his/her mobile number or landline Number and last balance.
¨ While accepting cash, no entry should be made in Passbook
but counterfoil of Deposit Form should be given to customer duly date stamped
and signed by PA.
¨ Account number and amount deposited should be entered in
Excel Format attached with this mail and also given in below.
¨ In the Excel sheet, scheme can be selected either as SB
or Rd or PPF. After completion of data entry of transactions, print out of the
excel file should be taken.
¨ When Finacle Access is restored or counter hours are
over, click on “Generate File” in the excel format.
¨ It will create a .txt file showing scheme type i.e SB or
RD or PPF, date in DDMMYY format and total amount of transactions in D/.
¨ After this step, while browsing in the relevant menu,
this file should be uploaded in the relevant menu as shown in the below screen
shots. It is to ensured that only that day's file is uploaded by
confirming date and total amount from the file name.
¨ Supervisor has to verify these transactions by using menu
HTV.
¨ After verification, these transactions would appear in
relevant LOT and consolidation.
¨ Report of success and rejected records can be seen from
reports in HPR. If any transaction is rejected during upload, Deposit Slip of
that transaction should be kept separately and customer should be contacted
over phone (phone number written on the deposit slip).
¨ Cash of these transactions should be kept out of account
alongwith vouchers.
¨ As and when customer comes, corrections should be got
done in the Deposit Slip and transaction along with cash should be accounted
for in Finacle.
NOTE :FOR ANY QUERIES CONTACT SAs
No comments:
Post a Comment