APU-III/Mc.Camish/2016 Date: 18.01.2016
To
The Chief Postmaster General
A.P.Circle
Hyderabad-500001
Sub: - Implementation of Mc.Camish in Post
Offices-Problems faced by the staff on implementation-Reg
Sir,
Rollout of Mc.Camish by all the Post Offices is in progress in the circle.
While rolling out to Mc.Camish plat form by all the post offices, the following
problems are facing by the staff and hence the same may please taken for redress
the issue in a manner to be benefitted by the customer as well as improving the
quality of services by the department.
1. Sanitization of
data is not done by the most of the divisions before rolling out of Mc.Camish
plat form. Hence most of the policies are not seen in the data base after
rolling out to Mc.Camish. Therefore it is requested to provide a provision may
please be given to all the CPCs for some time for updating of old policies
where they are not up dated.
2. Some of the
policies are wrongly shown i. e payment through pass book shows salary recovery
and salary recovery shows payment through pass book. Due to this problem the
customers are worst sufferers and ultimately the counter staff is facing public
ire. It is requested to authentication of change of type i.e pass book or
salary recovery has to be given to CPCs for some time to cut the delay in the
procedure.
3. A detailed
operation manual containing detailed procedure to be followed by the all post
offices for various services to be offered by the department in PLI/RPLI, step
by step has to be circulated to all the post offices. The hard copy of the
instructions has to be circulated.
4. At present user
IDs and pass words are given to some of the officials i.e one trained official
in each post office only. Due to this practice the same user ID and Pass word
is used by all the officials who dealt with PLI/RPLI by violating the
directorate guide lines on the subject. Hence it is requested to supply user
IDs and pass words to all the staff for keep using the same secure and safe as
per the directorate guide lines.
5. Initially CPCs
may be provided with sufficient staff to attend the customers as per the
instructions in vogue.
6. The Mc.Camish
plat form is introducing in all the post offices without imparting proper
training to the staff. Hence it is requested to impart proper training to all
the staff immediately.
7. Most of the
procedures are cumbersome in Mc.Camish. All the procedures and modifications
may please be made easy and cut the delay in service to the public.
8. Due to the above
problems the customers are worst sufferers and the impact of the same is
reflecting in procuring the business from the public.
Keeping in view of the circumstances explained above, it
is requested to resolve the issues immediately to serve the public more
efficiently and get the business from them to sustain in the competitive market
as a leader.
Yours faithfully
(DASV Prasad)
Circle Secretary
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